Dubai Customs

Dubai Customs is a Government body that facilitates free trade and helps secure the integrity of Dubai’s borders. As a partner in Dubai Government’s development initiatives, Dubai Customs

takes a leadership position and establishes working relationships with its clients to ensure the best possible level of service consistent with regulatory responsibilities.

The numbers

  • Dubai Customs was originally established in 1920
  • The total number of employees is 2590
  • The total number of client companies is 78,148 plus personal shipments and passengers
  • The number of transactions for 2008 was 5,213,936
  • In the last quarter of 2008 customer complaints were resolved within an average of 2.8 days


Standards achieved

ISO 10002:2004 Customer Satisfaction, Complaints

  • ISO 9001:2000 Quality Management System